a division of BestWebHost.com
Best Web Host, Inc.

.us
BestWeb.us


Remember the .us in our name. It is your assurance that you are
doing business with an American Company run by Americans in the U.S.

FAQ's

What happens if I want my money back after the grace period?

If you decide that you want to terminate your service with BestWeb.us    - no problem

Just email us

Is there a difference in quality between the least networks?

In short, No. All of our networks have very good QoS (Quality of Service) ratings. All of our networks have in excess of 99.9% up time on a national level. Any POP (Point of Presence) can experience connectivity issues on occasion, but none of our networks experience ongoing customer support issues. No matter what network you choose, you will get the best possible service.
 

My town is listed on your site as a local call on Network B, but the phone number listed is normally a toll call for me. Which is it?

   This network includes a number of what is known in the Telco industry as FX #'s (foreign exchange numbers). These numbers are data only numbers that are routed so as not to be a long distance call from a specified local exchange to another specified local exchange. We suggest prior to choosing one of these numbers that you contact your local telephone service provider to determine whether the access numbers in your area are toll free calls or if you'll incur long distance charges. If you are unsure of a number, simply call it. When the modem pool picks up, hang up. Then call your local Telco and ask if that call was registered as a long distance call. Your local Telco then should be able to confirm the actual status of that number. It is important for all users to understand that BestWeb.us only represents that the numbers listed on the BestWeb.us site or provided to you through e mail support are the dial in modem pool's access numbers. It is the end user's responsibility to verify whether a call to a given number is a toll call or a local call.

You have over 6,000 numbers available to me, but they are on 7 different networks, can I move between them at will, or do I need to ask first?

   Yes, you can move between the networks at will, and yes you must ask first. Your authentication domain provided you at signup is only good for the network you initially choose. All network changes are processed on the first day of each month. If you have to switch networks, then you will need to notify us via e mail at BestWeb@BestWeb.us and let us know your user id, current access number and network, and the access number and network you want to move to.

I've signed up for service and want my 2nd e mail account. How do I get it?

  Simply e mail your desired parameters (user id and password) for the e mail box to BestWeb@BestWeb.us. If the user name is available, the 2nd account will be set up within 24 hours. If it is not, you will be contacted for another choice.

We have two computers but never go on line at the same time.

You can use the ISP from as many computers as you want to
as long as you do not go online at the same time.

After you sign up, we provide a 24/7 tech support,
TOLL FREE number in case you ever have any trouble any time of the day or night.

When I use your service and when I stop my present ISP how would I be able to go on line?
You can go online any way that you prefer.

If you download our wizard, you can use our icon on your desktop on your computer - just click on it and then it will connect you to the internet via your computer modem.

or if you prefer
you can open outlook or internet explorer and it will connect
you to the internet

or if you prefer, you do not need to use our download wizard,

the system can be set up manually on your computer via dial-up networking in your computer control panel
 

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Our Company has been in the Web Hosting Business since June, 1998